English for Personal Assistants

Minimum entry level: Beginner

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Course description

English for Personal Assistants course will be tailor-made to your specific needs to help you improve your confidence in business correspondence, telephoning, meetings, dealing with visitors, making arrangements and preparing schedules.

 

Course outcomes

By the end of the course you will be able to:

– Communicate in English more effectively and confidently overall
– Correspond effectively in emails and letters
– Communicate effectively on the phone
– Write memos and reports accurately using appropriate style and register
– Make arrangements (e.g. for meetings and conferences) in English

 

Sample syllabus

– Describing your company
– Welcoming visitors: reception skills
– Passing on messages in English
– Explaining procedures and regulations
– Explaining problems and apologising
– Time: dates, timetables, making appointments
– Hotels: making a reservation
– Everyday conventions: greetings, time-keeping, making phone calls
– Telephoning: key phrases, making and receiving a call, taking a message
– Small talk: brief conversations and keeping the conversation going
– The weather: climate, temperature, forecasts, change
– Money: types, bills, accounts, banks
– Essential English for business travellers
– Writing memos and e-mails

 

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